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Return and Exchange Policy

If not completely satisfied with your purchase you may return the items in their original packaging within 7 days. Upon received of the merchandise your account will be credited for the full amount return less the shipping and handling fees.
If you request an exchange please be aware that the buyer is responsible for shipping and handling the items back to you again.

Please email us at sales@downtownoffprice.com or call us direct at (213)746-7615 or toll free in the us at 888-666-1130. Thank you.
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